FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

①.How to Order?

1, You have to send us our idea, image, size and quantity for the custom medals.

2, We will create a proof according to your requirements.

3, After you confirmed the proof, we will talk about the pricing and production time.

4, If everything is confirmed, we can arrange the production after we getting your deposit.

②. What is the best format for a logo?

The preferred formats are: AI, CDR, PSD, PNG,EPS, TIF, PDF, a high resolution jpg (300 dpi) saved at actual print size may be used. Vectored art is always best for producing the best finished product.

③. How long does it take to receive my medals?

Usually, the production time is about 15days, shipping time is about 3-5days by Express (DHL, UPS, FedEx, TNT). We will accept rush order, the production time is about 12days.

④.What is your minimum order?

No minimum order for our custom medals.

⑤.Can you tell me the size of a custom medals?

Our medals can have custom sizes, shapes or cut-out designs. Our standard circular medals have a 3-inch (76.2mm) diameter and our large medals have a 5-inch (127mm) diameter.

⑥.How do I track my order?

Once your order has been shipped, you will receive an email containing your tracking number and instructions with a link on how to track your order.

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